Find quick answers to your questions below...

Or you may select the area you need assistance, and email us at:
[email protected]

No Phone Calls as we are understaff. As an internet company we have changed our policy to email only, no phone calls.
Email us at [email protected]. We do not access emails during weekends and will respond M-H, 10-2pm Pacific time. We do our best to respond within 24-48 hours.

Sale Pricing/Discounting policy after an item has gone on sale:

Our policy if you purchase an item within 7 days of that item going on sale, you will receive the sale price via ‘in store credit’ upon request. This will include ‘SALES’ or just any single item that goes on sale. If we did not automatically give you the discount, then please contact us and we would be happy to honor that price reduction in the form of ‘in store credit’. If we offer a discount code towards a purchase/s, this does NOT qualify as/towards a 'sale' item discount and no further discounts will be given. Discount Codes are used as a percent off your entire order, rather than a percent off a single item.
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Low Price Guarantee
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?