General Info

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Find quick answers to your questions below...

Or you may select the area you need assistance, and email us at:
info@seattleorchid.com

or call us;
Ph: 206-402-5677 or 877-380-6710
We do not use voicemail so please call during business hours (Pacific Time Zone) or email us at info@seattleorchid.com. We do not access emails during weekends and will do our best to respond within 24-48 hours.

Sale Pricing/Discounting policy after an item has gone on sale:

Our policy if you purchase an item within 7 days of that item going on sale, you will receive the sale price via ‘in store credit’ upon request. This will include ‘SALES’ or just any single item that goes on sale. If we did not automatically give you the discount, then please contact us and we would be happy to honor that price reduction in the form of ‘in store credit’. If we offer a discount code towards a purchase/s, this does NOT qualify as/towards a 'sale' item discount and no further discounts will be given. Discount Codes are used as a percent off your entire order, rather than a percent off a single item.

Wholesale?
Thank you for selecting Seattle Orchid as an option for your wholesale needs.Unfortunately, Seattle Orchid no longer offers the option of wholesale business.
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?