How do I return an item?

RETURN POLICY:

We want you to be happy with your purchase from Seattle Orchid. Because of the nature of Orchids being perishables, we allow 7 days from date of order received to return the product. We cannot guarantee orchid blooms/leaves and we do not cover damaged blooms/leaves during shipping. We offer excellent customer service and satisfaction and it shows in our feedback ratings. Please keep in mind when contacting us, a polite and professional email or phone call will go a long way. We want to make sure you're fully satisfied and we will do all we can to help.
- Your order did not show up in a timely manner? We monitor weather conditions, Cold or Hot, for all areas, and ship accordingly. If your area is too cold/hot, we've most likely held it until weather conditions are better. You may check your order status at anytime by logging into your account and reviewing your order status, or by contacting us via email at info@seattleorchid.com. Due to large volumes of orders, we sometimes do not get the chance to let you know, but do try our best to keep you informed. We are unable to follow up with tracking a package but must leave this with the customer. Every order is emailed a tracking number on the day the package is shipped. It is then up to the customer to follow/track their packages as we have no manner to follow up with the postal service. Items lost in shipping will be handled as necessary but we are not able to do anything until the package is either delivered or returned to us. If you choose to return a package back to use due to excessive shipping time, please DO NOT OPEN THE BOX! Don't open the box and write on the package "REFUSED" and give back to the postal worker. If you choose to open the package and then return it, you will be required to pay the return postage. Once we have received the item we will decide what method and amount to refund. However, you should always contact us first before ever sending anything back to us.

REFUND POLICY FOR COLD/HOT WEATHER HOLD CANCELLATIONS - We will use your discretion and/or ours at any time we deem necessary to hold an order due to weather conditions being too hot or too cold. If an order is held for any reason we will allow a 2 week period for cancellation. After 2 weeks orders maybe cancelled but may incur a 20% fee, and subject to 'In Store Credit' for refund. Why? Some plants have more value than others depending on what they are or if they are in bloom. If we hold a plant for more than 2 weeks and you decided to cancel, the value of the plant and it's salability may be decreased or lost. Please be aware of your weather conditions when placing orders. We sell living, tropical orchids and we want to ensure you receive them in great condition. If you live in an area which might be excessively cold or hot, you must be aware it can be difficult during certain times of the year to ship orchids safely. If you're not sure about your weather, please contact us and we can help.
You may exchange or return most merchandise for a refund or store credit (our discretion), less shipping charges, based on the original form of payment. Your polite email or phone call will usually determine how this will happen. Most all of our customers are very kind and genuinely polite and we are happy to do all we can to go above and beyond, hence our enormous amount of positive reviews. We occasionally have a customer who thinks it necessary to be disrespectful or impolite. We work very hard to give everyone the best customer service, but it will depend upon you as to how this process starts.

Please note: All return shipping costs are the customers responsibility. If you are returning a gift, you will receive a store merchandise credit. Please contact customer service for additional information on returning an item. Thank you.